News & Announcements Home
The original item was published from 1/10/2019 5:10:00 PM to 1/20/2020 12:00:02 AM.

News & Announcements

Home - News Carousel

Posted on: January 10, 2019

[ARCHIVED] Customer Service Center

Clock in town square

The City of Goodlettsville has announced the creation of a new Customer Service Center.  The purpose of the center is to provide a higher level of service to our residents and business owners.  As of December 1, 2018 all calls for service for any department are going through the customer service center by calling 615-851-2200.  Naturally all calls for emergency services (police and fire) will still be done by calling 911 or 615-851-3405.

The primary customer service strategy for the Center:

  • Customer Focused:  Customer service excellence is our #1 priority and focus
  • Quality:  We will provide professional, courteous, timely and accurate service to every customer in a fair, consistent, and accessible manner
  • Accountability: We are accountable to each customer and will use feedback to improve our performance
  • Efficiency and Effectiveness:  We are committed to continuously measure and improve work processes by implementing innovative ideas, applying appropriate technology, training staff to be helpful and knowledgeable, and encouraging teamwork

Learn More
Facebook Twitter Email

Other News in Home - News Carousel

smart 911 logo

Smart 911

Posted on: February 18, 2020
Census Round Logo for website

Goodlettsville Counts! Census 2020

Posted on: February 12, 2020
lot rendering

10 Acre Development Site Offering

Posted on: February 10, 2020

Holiday Hours for City Services

Posted on: December 20, 2019

Thanksgiving Hours for City Services

Posted on: November 20, 2019
Music at the Market

Music at the Market, Thursday, September 19

Posted on: September 10, 2019
road closed

Road Closure for Hitt Lane

Posted on: July 19, 2019
road work

Sewer Rehab and Delays

Posted on: July 8, 2019

Goodlettsville Spring Clean-Up Day

Posted on: April 9, 2019
2012-12-01 13.25.14

Upcoming Activities & Events

Posted on: January 21, 2019